Terms of Service

1. Who we are and what you are buying

Review My Coaching (reviewmycoaching.com) provides independent written reviews of recorded coaching sessions for coaches preparing credentialing submissions. You purchase a defined review product at the price shown at checkout; payment is processed by Stripe. Each order receives an order reference (for example RMC-2026-0421) which identifies your order in all correspondence.

Review My Coaching is operated by Gary Malcolm as an individual. We are independent: not affiliated with, endorsed by, or acting for the International Coaching Federation (ICF). ICF, ACC, PCC and MCC are marks of the International Coaching Federation.

2. How reviews are produced

Reviews are produced using AI-based analysis of your recording and transcript through multiple calibrated assessor profiles, each modelled on a distinct style of evaluation against published coaching standards. In an expert review (Review My Submission and Rank My Recordings), every verdict is then reviewed and released by Gary Malcolm, Master Certified Coach (ICF), whose credential can be independently verified in the ICF directory. Expert review reports are released under his name and responsibility. A Development Review carries no verdict and is also reviewed and released by Gary Malcolm under his name and responsibility. The AI Review is described in section 3.

3. The AI Review

The AI Review is the AI analysis sold on its own: five calibrated assessor perspectives across your full submission, the evidence with timestamps, and a development plan. It is produced without human review.

It includes a Submit, Not Yet or Do Not Submit verdict produced by the AI assessor panel. That verdict is not reviewed by a person, is not released under Gary Malcolm’s name or credential, and is not covered by the guarantee in section 5. Expert reviews include MCC review of the verdict and the guarantee described in section 5.

Upgrading: if you have bought an AI Review and then want the expert review on the same submission, you pay only the difference between the two prices. You are never charged twice for the same analysis.

4. What a verdict means, and what it cannot promise

A Submit verdict means the recording, in our judgement against the published standards, is ready to submit. Not Yet means the panel is split and the report identifies what to change. Do Not Submit means no assessor perspective judged it at standard.

No verdict is a guarantee that ICF or any credentialing body will pass your submission. Credentialing evaluations are performed by human assessors whose judgement varies, and no review can remove that risk. Section 5 sets out the guarantee.

5. The Submit Guarantee

If we issue a Submit verdict in an expert review of a recording and ICF evaluates that same recording as below standard, your next review is free. The guarantee does not apply to the AI panel’s verdict in an AI Review. To claim, send your order reference and the ICF results report for that recording. The guarantee applies once per order, covers a review of equal or lower price, and applies to the same unaltered recording we reviewed.

6. Compliance pre-check and credits

Every order begins with a compliance pre-check of what a file can show: recording length (ICF scores only 20 to 60 minutes), presence and form of the transcript, and presence of a translation where the session is not in English. If your upload fails one of these basics, we tell you promptly and your review credit carries over to the replacement recording; the credit is not lost.

Some requirements only you can confirm and remain your responsibility to ICF: that the recording is one continuous unedited take, that your client consented in writing, and that any translation is accurate. We flag obvious signs of editing but cannot certify these for you.

7. Rank orders

Rank orders cover up to five recordings and deliver a ranking plus one full review of the recording (or pair of recordings, for PCC and MCC) we judge strongest. You receive both deliverables in full even when our conclusion is that no submitted recording clears the bar: in that case the full review carries the diagnosis and development plan for your next attempt.

If none of your recordings clears the bar, your next rank order of up to five recordings is half price. This discount applies once per customer. If the discounted batch also does not clear the bar, further batches are at full price, and the report will advise that the gap is a development matter rather than a recording-selection matter.

8. No refunds

All sales are final. Once an order is submitted and paid, fees are not refundable, including for change of mind. The remedies available are: the guarantee (section 5), the compliance credit (section 6), and the one-time half-price batch (section 7). Nothing in these terms excludes rights you hold under applicable consumer law that cannot lawfully be excluded.

9. Your files, confidentiality and retention

Your recording and transcript are used only to produce your review. Recordings are deleted once your review is complete; we retain the transcript and your report under your order reference so the guarantee and any dispute about our advice can be resolved. Nothing you send is published, shared with third parties beyond the processing described in the Privacy Policy, or used to train models without your explicit written consent.

By ordering, you confirm your client has approved the recording being used for your credentialing submission. We recommend also capturing the client’s verbal agreement on the recording itself.

10. Liability

Our total liability for any order is limited to the price paid for that order, or where the guarantee applies, the free re-review it provides. We are not liable for credentialing outcomes, application fees, retake fees, or other costs of a credentialing process, which remain between you and the credentialing body.

11. Changes

We may update these terms; the version published at the time of your order applies to that order. Material changes will be dated on this page.